Order, Shipping, and Returns FAQs

1. Call toll-free 1.800.331.8378 (U.S., Canada, U.S. Virgin Islands, Puerto Rico, and Guam) or via our International Toll-Free Numbers, Monday through Friday from 8 a.m. to 6:30 p.m., ET. All others, call 1.813.449.4065.   
2. Email Customer Support for help.    

Yes. In accordance with the Standards for Educational and Psychological Testing and PAR's competency-based qualification guidelines, many tests and materials sold by PAR are available only to those professionals who are appropriately trained to administer, score, and interpret psychological tests. Eligibility to purchase restricted materials is determined on the basis of training, education, and experience.

If you would like to see more information regarding our qualification guidelines, see the Qualification Levels FAQs.

From the My Account section, click on Orders. By default, any Sales Orders created within the last 60 days will be listed. You can search for older sales orders by date. To change the date range, click on the calendar icons next to the dates listed. The calendar dialog boxes enable you to choose specific dates (use the arrows at the top of the months to move forward or back one month at a time). Note that only the last 3 years of order history can be viewed online. For older sales history, please contact our Customer Support. 

When signed into our website, from the My Account section, click on Orders. By default, any invoices created within the last 60 days will be listed. Invoice number formats are IN-XXXXXXXX.

You can also search for invoices by date. To change the date range, click on the calendar icons next to the dates listed. The calendar dialog boxes enable you to choose specific dates (use the arrows at the top of the months to move forward or back one month at a time). Note that only the last 3 years of order history can be viewed online. For older sales history, please contact our Customer Support.

You can use our website to generate an official price quote, including shipping and handling, that can be printed out or converted to an order at a later time. This feature can be useful when you need to issue a purchase order or pay later by check or wire transfer. To create a quote, add one or more items to your cart by clicking the shopping cart icon next to each item. Click on View Full Shopping Cart, located at the bottom of the scrolling PAR shopping cart in the upper right-hand corner of your screen. Then, click Save as Quote, which will instantly create a quote using your default address and the regular shipping method.

Alternatively, if you would like to alter your shipping address or the shipping method on your quote, you can do so on the checkout screen. For more information on how to open your quote on the checkout screen, please see How do I convert a saved quote to an order? When you are on the checkout screen, you can edit your shipping address and method and save your changes by clicking the Save Quote button at the very bottom of the screen.

We offer two separate training discount programs. To qualify, you must be a professor/educator teaching a course, or a professional who is teaching/supervising in an internship or clinical practicum program in which you are training students in appropriate professional use of PAR-published products. In addition, you must complete and submit the most appropriate training program discount order form, along with any additional documentation that is requested.

Download and complete the PAR Clinical Training Program Discount Order Form (requires Adobe® Reader® to view), if you are conducting training with any of our proprietary assessment instruments in clinical programs that utilize practicums, internships, or post-doctoral positions. This is the most appropriate form for clinical training programs that are experiential in nature and take place outside of university/college settings. Examples include hospitals, clinics, etc.

No. Only products published by PAR are eligible for these discounts. On our website, products not published by PAR will contain the following language at the bottom of the Pricing tab on the product’s webpage:

Note: This product is not published by PAR, therefore the Training Program and Graduate Student discounts cannot be applied to these items. In addition, these items are not available for licensing.

If you are reordering the same materials you specified in your original application, and you submitted a form within the last 12 months, you do not need to submit another form. Simply mail or fax your order.

If you plan to order materials not specified in your original request, or it has been 12 months since you last submitted either the Clinical or Educational Training Discount Order Form, you will need to download, complete, and submit a new PAR Clinical or Educational Training Program Discount Order Form (requires Adobe® Reader® to view).

If you are reordering the exact materials you specified in your original application, you do not need to submit another form.  However, each year you need to renew your application by resubmitting a PAR Graduate Student Discount Order Form.

If you are ordering a product that was not specified on your original application, you will need to download, complete, and submit the PAR Graduate Student Discount Order Form by fax or mail (requires Adobe® Reader® to view), or email Customer Support, specify the new materials you wish to order, and request a new copy of the Graduate Student Discount Order Form. Complete and submit the revised copy of the form with your order.

Copyright restrictions prohibit the photocopying of any materials purchased from PAR. If you plan to administer the entire test, you must purchase the number of test protocols you need.

If you plan to modify the instrument in any way for your research project (e.g., change wording, omit certain items, use a different answer sheet, translate into another language), email Customer Support for specific instructions about obtaining special copyright permission for this purpose.

We accept the return of any print or software item purchased from PAR. Returns made within one year will receive the full item price. For items returned within 45 days, the cost of ground/regular shipping and handling charges will also be refunded. 

Return your merchandise via a traceable method (e.g., UPS, FedEx, or certified mail) to our Distribution Center,

Attention: Returns
PAR, Inc.
16130 N. Florida Ave.
Lutz, FL 33549

NOTE: PAR is not responsible for the loss of merchandise that is returned via a non-traceable shipment method (e.g., regular postal service). 

Please return the merchandise in resalable condition with a copy of your invoice. Software returns must be made within 90 days.

PAR reserves the right to charge a restocking fee on products returned more than one year after the purchase date and to assess a service charge on any stopwatch or other equipment returned without its original box. PAR reserves the right to apply further return restrictions for products that have a newer edition available. Refer to the product page for the product’s return policy or contact Customer Support for a list of these products.

• A copy of your original invoice/shipment packing slip. If you do not have a copy of the invoice, please reference your personal/business/institution order reference number (e.g., purchase order number) and provide the complete address to which your order was originally shipped.   
• A note including your name, company name, complete address and telephone contact information, and the reason for your return.

• Refunds for payments by credit card will be credited to the card used.   
• Refunds for payments by business or personal check, money order, or bank transfer will be issued in the form of a check.   
• Refunds for purchase orders for which payment has already been made will also be issued in the form of a check.   
• Refunds for purchase orders for which payment has not yet been made will be issued in the form of a credit to the purchase invoice.