California Privacy Policy

In addition to the information contained in our General Privacy Policy (available here), California residents have the right to know and request access to their personal information collected, used, and disclosed, right to request correction of inaccurate personal information that we maintain about them, and to delete their personal information in accordance with the California Consumer Privacy Act (“CCPA”). The instructions for submitting requests pursuant to the CCPA are below. Please note that these means are only for use by California consumers for which we have collected information on our own behalf. If we received your information solely during the course of providing services to another entity, such as a healthcare professional, your employer, or a career advisor, all CCPA requests should be directed to the entity or individual on whose behalf we collected or used the data (e.g., your psychologist, employer, career advisor, etc.). We will not discriminate against you if you choose to exercise any of your privacy rights under the CCPA. To the extent that we use deidentified information as that term is defined under the CCPA, we commit to maintaining and using the information in deidentified form and will not to attempt to reidentify the information, except as permitted under the CCPA.  

How to submit a request to know, access, correct or delete? 

If you are a California resident and you would like to submit a request to know, access, correct or delete your personal information, you can email your request to privacy@parinc.com, contact Customer Care at the following toll-free number: 1.800.331.8378, or complete a  webform here. 

What happens after you submit a request to know, access, correct or delete? 

Following a request to know, access, correct or delete your personal information, we must first verify your identity. We will take commercially reasonable steps to verify your identity, including verifying you via your current account with us or asking you to provide us with information matching the information we have in our files, such as your most recent purchase with us or credit card security code. If you wish to designate an authorized agent to make a request on your behalf, please indicate that when submitting your request, in which case we will require verification of both you and your agent’s identity and the agent’s authority to make a request on your behalf. 

We will make good faith efforts to provide you with additional information or access to your personal information, correct, or delete it when you request it, but there may be circumstances in which we need not comply with your request. For example, we are not required to delete personal information needed to provide a service we are contracted to provide (such as our assessment services), to detect fraudulent or illegal activity, for bookkeeping or tax purposes, or for legal purposes. Also, we are not required to correct, provide additional information, access, or delete personal information where your identity could not be verified, where the information is protected health information governed by the Confidentiality of Medical Information Act or the Health Insurance Portability and Accountability Act of 1996 and Health Information Technology for Economic and Clinical Health Act, where the information would compromise others’ privacy or other legitimate rights, like intellectual property rights, or where the information contains legally privileged material. If we determine that your request should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. 

Any requests that can be processed by us will be done so in no more than 45 days from the date we receive your request, unless we notify you that an extension is required. In case of an extended completion period, we will process your request in no more than 90 days from the date of your original request. Consumers are limited to two requests to know/access their personal information within a 12-month period. 

Personal information collected, used, and disclosed within the past 12 months 

California residents also have the right to know what categories of personal information we have collected from consumers generally within the past 12 months, where that information came from, the business or commercial purpose for the collection, and the categories of service providers, contractors and/or third parties with whom that information was disclosed, and the business or commercial purpose for disclosure to service providers, contractors, and/or third parties. Below you will find a chart that sets this out for you. If you would like to know what categories of personal information we have collected about you specifically, please contact us as described in this Policy. Please note that these are categories of personal information as they are set forth under California law. We did not necessarily collect all of the specific pieces of personal information listed for any given person. 

Please refer to our General Privacy Policy, available here, for additional information about the personal information we collect, use, and disclose, and your rights regarding the same. 

Document Retention  

We do not retain your personal information for longer than reasonably necessary to accomplish the purpose for which it was collected. How long we retain your information is based on the nature of your relationship with us, how long your personal information is needed to provide our products or services or operate our business, the type of personal information, and legal considerations. 

Who do I contact for more information or questions? 

If you have any questions about this California Privacy Policy, would like to receive this California Privacy Policy in another format, or have questions about exercising your rights described above, you can contact us by: 

Effective date: 

This California Privacy Policy is effective as of, and was last updated on, May 10, 2023.