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Director of Infrastructure Security and Compliance

PAR is a purpose-driven organization changing people’s lives with assessments that provide insight into mental health and human performance. We were established in 1978 in Lutz, Florida, founded on the desire to publish innovative high-quality products that meet customer needs, deliver unparalleled customer service, hire exceptional people and take great care of them, and also give back to the community through donations of time and financial support. We still live that philosophy today! 

We also have a fantastic and collaborative culture where people work hard and smart, but we have a lot of fun too!  We have excellent benefits, 401k, profit sharing, PTO, wellness benefits, and more.

Our core values are:  Be Kind, Do Good; Learn and Grow; and Play for the Team.  If this resonates with you, we would love you to join our team!

Summary:

The Director, Infrastructure, Security and Compliance is a skilled technology leader with extensive experience in Infrastructure, IT Operations, Security and Compliance. Reporting to the CTO, the Director will manage our Infrastructure team of five resources consisting of IT Technicians, System Administrators and Systems/Network Engineers. The Director will be responsible for Infrastructure, Network and IT Operations and will lead all aspects of PARs governance, risk, and compliance security programs. The Director will develop a comprehensive information and data security strategy, oversee our annual compliance activities and audits and assume the role of Privacy Officer.

Essential Duties:

  • Infrastructure, Cloud and Network
    • Management responsibilities for the System Administrators, System Admins and Infrastructure and Network Engineers
    • Working with the Lead Systems Architect, builds and manages the Infrastructure and Network Roadmap including Cloud strategies
    • Ensures that Infrastructure projects and tasks are completing per commitments
    • Ensures that all critical network and infrastructure resources are monitored properly
  • Compliance and Security
    • Responsible for overall Compliance and Security Roadmaps
    • Interprets and develops controls, policies, and SOPs to support compliance with various regulatory and security frameworks including HIPAA, HITRUST, SOC2 and PCI
    • Develops and manages our Security Awareness training program
    • Ownership of the Compliance Governance process that ensures all required compliance activities are scheduled and completed
    • Oversees and responds to all external compliance related requests and questionnaires
    • Develops and maintains PARs security and compliance policies and procedures
    • Manages the full lifecycle of all security related certifications/attestations and audits including SOC2
    • Manages the Gap analysis assessments and remediation of findings in pursuit of additional compliance attestations including HITRUST
    • Oversees annual penetration testing and, in partnership with the Director of Software Engineering and the CTO, manages all remediation activities
    • Develops and manages our Business Continuity Plan and annual testing
    • Provides guidance and security reviews of our Infrastructure, Network and Software architectures to ensure our systems adhere to security best practices
  • Risk Management
    • Oversees our risk management process including definition of the Risk Management Policy and oversight of risk remediation prioritization and completion
    • Defines our Incident Response policy and process and leads the incident response team
    • Oversees annual risk assessments and reporting to the leadership team
  • IT Operations
    • Oversees PARs internal Service Desk responsible for Help Desk, Incident Management, New Hire/Termination, On-Boarding, Asset Tracking and other technology services
    • Defines and manages the Service Catalog
    • Manages the New Hire/Termination process and refines the interface with HR and underlying checklists and procedures
    • Ensures that incident and service SLAs are met
    • Manages after hours and on-call support process
  • Vendor Management
    • Ensures key vendors are identified and all required attestations are collected annually
    • Develops and coordinates vendor risk management questionnaires
    • Conducts annual vendor risk management assessments
  • Privacy Officer
    • Works with outside legal counsel to define and update our external and internal privacy policies
    • Acts as PARs Privacy Officer and responds to all related requests including user data privacy requests
    • Reviews customer BAAs (Business Associate Agreements)

Qualifications:

  • 10+ years of experience in Information Technology including 5+ years of Security, Risk and Compliance experience
  • 5 years in a leadership capacity, including task assignment and resource planning
  • Experience with vulnerability management, risk assessment, auditing, SIEM, and other security tools and technologies
  • A proven track record of developing and implementing IT security and compliance strategy and plans
  • Extensive experience working with compliance frameworks such as SOC2, HIPAA, NIST and HITRUST
  • Experience with GRC management platforms such as KnowBe4GRC
  • Experience securing cloud-based SaaS applications preferably in the Healthcare
  • Experience managing external audits such as SOC2, PCI and HIRTUST
  • Previous experience acting in a Privacy Officer role
  • Experience with email security standards (DMARC, DKIM) as well as CAN-SPAM regulations
  • Familiarity with General Data Protection Regulation (GDPR)
  • Deep understanding of Infrastructure, Cloud and Network architectures
  • Knowledge of IT infrastructure technologies, including virtual server platforms (VMWare), SAN technologies, server maintenance, patch management, certificate management, DNS, Email, desktop support, end user technologies, and telephony
  • Knowledge of network technologies, including Wi-Fi/WAN/LAN, WAFs, firewalls, IPS/IDS, VPNs, routers, switches and load balancers
  • Strong knowledge of implementing and effectively developing service desk and IT operations best practices including standards such as ITIL
  • Experience with Service Desk platforms such as Manage Engine
  • Experience with Microsoft technologies including Office 365, SharePoint and Teams.
  • Excellent oral and written communication skills
  • Strong analytical thinking and problem-solving skills
  • Strong organizational and project management skills
 

Business Development Specialist

Job Summary

  • Managing marketing qualified leads (MQLS) and developing new business opportunities
  • Take a lead role in the development of business opportunities and partnerships
  • Identify segment specific trends and customer needs
  • Assist in the coordination and implementation of segment specific strategies for new business development
  • Represent PAR and create brand awareness via different outreach platforms and events
  • Work with segment specific sales team members to open doors via Account Based Selling initiatives
  • Enters, verifies, and maintains accurate customers/client information in CRM software.
  • Become our boots on the ground feedback loop into the Sales and R&D departments
  • Utilize various research tools to slowly develop a segment funding specialism, becoming a useful resource for both our clients and sales team
  • Schedules and attends meetings with prospective customers.

Essential Functions of this position include, but are not limited to:

  • Acts as first point of contact for potential leads before passing to sales as a qualified opportunity
  • Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss strategy
  • Establishes and builds relationships with customers
  • Research and source various bids, RFPs/RFIs
  • Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals inline with strategies, and lead and facilitate pitch logistics with the sales team
  • Conduct overarching outbound sales and business development strategies in liaison with the sales team, developing early stage opportunities to pass to the sales team when qualified.
  • Maintain and share professional knowledge through education, networking, events, and presentations
  • Cold/warm call potential prospects/clients to establish

Required Skills/Abilities:

  • Excellent verbal and written communication skills
  • Proven ability to plan and manage resources
  • Ability to deliver presentations
  • Tenacious with a willingness to contact prospects to introduce and create awareness of our solutions
  • A conscientious personality with the ability to keep many plates spinning
  • A self-driven and proactive personality, but with the ability to take instructions and execute on agreed strategies and tasks
  • Proficient with the core Microsoft software packages (Word, PowerPoint, Excel etc)
  • Bachelors degree in business or management (not essential)
  • Successful track record in B2B sales and negotiation (not essential)
  • Experience with CRM software (i.e., Salesforce) (not essential)
  • Working experience with sales techniques (not essential)
  • Proficiency with data analysis (not essential)

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer and spending time on the phone.

Some travel may be required.

Apply here!

Marketing Operations Manager

PAR is looking for a Marketing Operations Manager to join our growing team. In this role, you will be responsible for analyzing existing data as well as historical trends in order to provide early insights into best practices that will fuel our data-driven marketing programs and establish ROI. The Marketing Operations Manager is also responsible for the implementation of key marketing systems and integrations with existing platforms.

This role plays a key part in creating operational process around our campaigns, monitoring lead conversions, defining website metrics and KPIs, building dashboards, and maintaining a focus segmentation and data cleanliness.

If this sounds like an exciting role for you, read on!

You will support the team through lead management, enhanced data quality, focus on lead scoring, campaign tracking, database health, targeting, and alignment with sales operations. Ultimately you will pull key metrics that will help the leadership team measure the performance of the marketing programs and the team as a whole.

Essential functions of this position include, but are not limited to:

  • Must be a results-driven individual with a strong ability to conduct quantitative data analysis in order to determine ROI, forecasting, program effectiveness, and lead volume optimization trends.
  • Comfortable with technology and metrics with a deep interest and love for analyzing and understanding data in order to inform marketing decisions. Keeps management informed by preparing reports, preparing presentations, interpreting information, and making recommendations.
  • Should have proven experience in CRM solutions, marketing automation platforms, and various digital marketing tools.
  • Expertise in lead scoring, ROI, lead conversions, forecasting and SaaS experience.
  • Great at interpreting data, creating visual dashboards to showcase complex information and providing actionable recommendations based on data analysis.
  • Plan, direct, and coordinate marketing process while collaborating with marketing campaign and digital teams.

Required skills/abilities:

  • Experience with Microsoft Dynamics 365 and ClickDimensions a plus
  • Comfortable tackling new technology with an accelerated learning curve
  • Ability to communicate effectively to colleagues within the department and leadership
  • A clear understanding of marketing best practices and defining KPIs to track and measure
  • Willingness to create process from scratch, train, and educate marketing colleagues
  • Interested in learning and growth
  • Strong process management and presentation skills
  • Must have technical acumen, critical thinking and analytical skills

Education and experience:

  • Bachelors degree in marketing or related field
  • 5-7 years marketing experience

Physical requirements:

Prolonged periods of sitting at a desk and working on a computer

 

Apply here!

Customer Support Specialist

Wondering what to do with your degree in arts and sciences/social sciences/business/technology?

Committed to customer service excellence in our industry, PAR is seeking a highly motivated, committed team player to join our Customer Support Department. Responsibilities include processing orders, handling inbound communications from our valued customers across multiple channels, including phone, text, and live chat, as well as providing technical support for products and multiple best-in-class online assessment platforms. Extensive training is provided in a dynamic and supportive team-oriented work environment. Excellent communication, organization, and troubleshooting skills, technical/computer knowledge, and the ability to adapt to change and grow while accepting increasing responsibilities are a must. 

Job Summary:

Responsible for processing Customer orders, including telephone, mail, fax, and Internet, as assigned, and responding to Customer order and product support inquiries via these channels. Handles basic technical support questions, directing more advanced questions to appropriate individuals, handles Customer file maintenance procedures, and serves as primary focus for Customer service problem resolution. Provides direct support for multiple online platforms, including PARiConnect, SDS and InVista.

 

Supervisory Responsibilities:

May occasionally be asked to assist in training new hires through call/screen sharing and presenting on specific topics.

 

Essential Functions of this position include, but are not limited to:

  1. Handles incoming Customer phone calls and e-mails promptly and efficiently according to established Customer-sensitive departmental procedures, with a focus on providing world-class service. Escalates advanced support calls to pertinent staff. Works closely with Director of Customer Support and Order Entry Coordinator/Operations Coordinator to ensure there is sufficient phone coverage during working hours (8:00 am-6:30 pm).
  2. Process incoming fax, web and email orders, ensuring that all orders are processed and shipped the same day they are received. Minimize invoicing errors by maintaining attention to detail and accuracy and reporting when additional training is needed. May be asked to document returns and process credits. Work to maintain accurate customer/contact data, collecting and updating pertinent Customer information including Customer e-mail addresses.
  3. Monitors, assigns and responds to incoming customer emails, ensuring all emails are handled within our defined time commitments and meet our quality standards to ensure high levels of customer satisfaction.
  4. Provides support related to PARiConnect, including registration and qualification procedures, adding/removing uses, and navigation assistance. Actively promote PARiConnect platform to customers with goal of registering new customers as often as possible.
  5. Provides support for InVista platform to both customers and candidates. Responsible for assisting candidates with accessing the system and troubleshooting technical issues; assisting customers with use of the platform and communicating information between customer and relevant internal staff.
  6. Learns basic Technical Support procedures to enable software and counter use installation, as well as digital downloads of software and e-manuals. Work to limit transfer of calls/emails to more complicated issues, while using those as opportunities to learn new procedures and products. May be asked to assist in testing and documentation of various issues, platforms and databases.
  7. Additional responsibilities may include but are not limited to: Convention planning/attendance and booth staffing, webinar assistance and presentations, testing of platforms and systems, processing of Professional Report Service sheets, documenting meeting minutes or creating meeting agendas, recording/activating phone messages, SDS Support, UPP assistance, and redaction of credit cards from orders.

 

Required Skills/Abilities:

  • Good telephone skills and willingness to provide telephone coverage and excellent Customer support. Strong verbal and written communication skills are essential, as position requires extensive telephone coverage and email communication.
  • Must possess tact and patience in dealing with Customer complaints.
  • Able to work 40 hours a week and in office most days.
  • Able to effectively multi-task for most of an 8 hour work day.
  • Able to stay on task without constant supervision throughout the work day.